Latest
18
Jul
The Visual Ledger
What Gets Documented and Why
The first time we do a walkthrough, we don’t bring a quote pad. We
1 min read
17
Jul
The Pet Sitter, the Plumber, and the Pool Guy
Building the Auxiliary Circle of Trust
Some requests are simple: fix the door, clear the snow, cut the lawn.
That’
2 min read
16
Jul
What We Fix, What We Flag, What We Refer
Drawing the Line — and Holding It
The most dangerous contractor is the one who says yes to everything.
The one
2 min read
15
Jul
House, Unit, or Business
What Type of Property Are You?
In most service companies, a job is a job.
An address is just a
3 min read
14
Jul
Organised for Action
The Notion Stack Behind Good Hands
Property care fails when it's reactive.
It breaks completely when the operator
2 min read
13
Jul
Every Member is Different
Customising the Core
The membership model is fixed. The service is not.
This is one of the most misunderstood things
2 min read
12
Jul
The Care Calendar
Building a Seasonal Service System
In most service businesses, the calendar is reactionary. Snow falls — they post online. Leaves pile
2 min read
11
Jul
Running Good Hands
From Sign-Up to First Visit
Welcome to the new series.
This isn’t marketing. This is operations. This is what
3 min read
10
Jul
For Our Good Hands Members, Neighbours, and Community
Thank you.
Ben Beveridge | Good Hands | July 2025
Today, we begin.
Our first member signed and paid.
The first care
1 min read
10
Jul
You’re Not Buying Time
You’re Buying Trust
Ben Beveridge | Good Hands | July 2025
Most service companies sell you hours. We don’t.
You’
2 min read