25
Jul
Before the First Visit
What We Know, What We Ask, What We Check
From the series: The Standard We Hold
Before a shovel is
2 min read
Ben Beveridge
24
Jul
Local First, Always
Why This Works
Good Hands could not have been built in a city.
Too many options.
Too many strangers.
Too
2 min read
23
Jul
Rates, Adjustments, and the Membership Cap
Why We Don’t Negotiate, Why We Don’t Overbook, and How We Keep Pricing Fair
In a normal business,
2 min read
22
Jul
Reviews, Feedback, and Member Signals
How We Listen. What It Changes. Why It Matters.
In most service businesses, reviews are a marketing tool.
In this
2 min read
21
Jul
Cleaning, Turnover, and Short-Term Rentals
What We Do. What We Don’t. How We Deliver.
Good Hands is not a cleaning company.
We are a
2 min read
18
Jul
The Visual Ledger
What Gets Documented and Why
The first time we do a walkthrough, we don’t bring a quote pad. We
1 min read
17
Jul
The Pet Sitter, the Plumber, and the Pool Guy
Building the Auxiliary Circle of Trust
Some requests are simple: fix the door, clear the snow, cut the lawn.
That’
2 min read
16
Jul
What We Fix, What We Flag, What We Refer
Drawing the Line — and Holding It
The most dangerous contractor is the one who says yes to everything.
The one
2 min read
15
Jul
House, Unit, or Business
What Type of Property Are You?
In most service companies, a job is a job.
An address is just a
3 min read
14
Jul
Organised for Action
The Notion Stack Behind Good Hands
Property care fails when it's reactive.
It breaks completely when the operator
2 min read