Before the First Visit
What We Know, What We Ask, What We Check
From the series: The Standard We Hold
Before a shovel is lifted, before a checklist is written, before you ever see us on your driveway — we’ve already been to work.
Not physically. Structurally.
Because property care that works doesn’t begin on site. It begins in systems. In intelligence. In intake.
And most of what breaks down in this industry — no-shows, misquotes, “misunderstandings,” disappearances — traces back to one root failure: no structure before service.
Good Hands was built to remove that failure.
Here’s how:
What We Know
We never arrive blind.
Every member is documented before dispatch. We already know your name, your membership level, your location, your property type, and the services in scope. We know if you’re seasonal or full-time. We know your access notes, and where to leave the key if you’re not home. We know who referred you, what issues you flagged in intake, and when your last visit occurred.
This is not a gig platform. This is structured care.
And the operator assigned to your property already knows the mission.
What We Ask
Your intake form is not paperwork. It’s strategy.
Every field is designed to reveal operational load, identify likely risks, and match the right operator. We ask for the square footage not because we’re curious — but because it shapes the timeline. We ask about seasonal issues not to file them — but to track them across the year.
We ask about visual documentation preferences because some clients want monthly photo records for insurance and family; others don’t.
We ask who your plumber is. Who your cleaner is. Who we call in an emergency. Because when it’s -40, your furnace line is frozen, and you’re in Arizona — we’re not Googling.
We’re solving.
What We Check
Every member property is pre-assigned a seasonal calendar and service schedule. And the week of your first visit, we pre-check three things:
- Weather conditions (So our team isn’t caught off-guard on your roof or in your crawlspace)
- Team capacity and tools (So the right labour shows up, ready)
- Latest operator notes (So what we learned on other jobs informs yours)
We don’t chase chaos. We eliminate it.
What This Means
By the time you see a Good Hands vehicle on your street, the job is already half done.
Because your care isn’t reactive. It’s structured. It’s logged. It’s local.
This is the difference between showing up and being prepared.
It’s how we keep our promises.
And it’s why our members never get ghosted, gapped, or forgotten.