Every Member is Different
Customising the Core
The membership model is fixed. The service is not.
This is one of the most misunderstood things about Good Hands. People think if two members choose the same tier — say Residential Premium — they’ll get the same service. Same visits, same checklists, same outcomes.
They won’t.
Because no two members own the same property. No two members live the same life. No two members carry the same risks.
That’s why the most important thing we do happens before we ever start the work.
It’s the intake.
The interview.
The first walkthrough.
And from that, we build a care plan that wraps around you.
Same Tier. Different Reality.
Let’s say we’ve got two Residential Premium members.
One is a retired couple who spends every winter in Arizona.
The other is a widowed senior who’s lived on her own since her husband passed, and loves her rose garden.
Same plan on paper.
Radically different execution.
For the snowbirds, we focus on vacancy monitoring, pipe checks, storm response, and contractor oversight while they’re away. They want proof the place is fine and eyes on the property every week.
For the widow, the priority is daily safety, preventing slips, fixing the little things, and supporting her independence. We salt her steps, tighten door handles, check her circuit breakers, and replace her furnace filter.
That’s not extra.
That’s the core.
Customised.
The Intake Form: What We Ask (And Why)
When Dani collects your intake, she’s not just checking boxes. She’s translating your risk.
Here’s what we learn:
- Do you live at the property year-round?
- Are there tenants? Guests? Pets?
- What issues have already happened in the past two years?
- What are you most worried about happening again?
- Who has access? Who’s the emergency contact?
- What’s your preferred way to get updates — phone, text, or photo gallery?
Most service companies see properties.
We see people with properties.
That’s the difference.
The Walkthrough: What We See That You Don’t
Our first site visit isn’t a quote. It’s a study.
We learn the layout, the condition, the flow, and the vulnerabilities. We ask:
- Where does water pool?
- Which doors swell in spring?
- What looks minor but is actually urgent?
- Where did the last handyman stop halfway and never return?
If you’re home, we walk it with you.
If you’re not, we send a full visual log.
What we’re building is not a checklist. It’s a baseline.
From that baseline, your file grows. Every visit adds context. Every fix adds history. Every note refines your plan.
The Core Services Are the Frame. The Customisation Is the Craft.
Every member receives:
- Regular walkthroughs
- Emergency response
- Visual documentation
- Preventive maintenance
- Access to skilled labour and project oversight
But the sequence, the frequency, the attention points — those are bespoke.
Some members want their yards pristine.
Some want their basements dry.
Some want their dad’s house safe while he recovers in hospital.
Some want everything — but quietly.
We build around that. Every time.
No Two Members Are Alike
We say it a lot: we’re not a contractor. We’re a care utility. And utilities only work when they know exactly who they’re serving.
That’s why we don’t take walk-ups.
That’s why we cap our memberships.
That’s why Dani is your first point of contact — not a booking form.
You’re not buying labour.
You’re activating a system.
And the system was built to know you.
Because trust only scales if the back end can carry it.
You’re in Good Hands.