House, Unit, or Business
What Type of Property Are You?
In most service companies, a job is a job.
An address is just a pin on a map.
But at Good Hands, how we serve you — and how we price, schedule, document, and maintain your property — depends entirely on what kind of property it is. Because the needs of a single-family home, a multi-unit rental, and a commercial storefront are not interchangeable.
That’s why the first question we ask isn’t “what do you need?”
It’s “what type of property are we caring for?”
Let’s draw the lines clearly. And show you exactly how we handle each.
Residential: Your Personal Home
Who this is for:
- Seniors living independently
- Families who want consistency and protection
- Snowbirds who travel or live away seasonally
Common property types:
- Single-family homes
- Townhouses or condos (owner-occupied)
- Seasonal cabins or vacation homes
How we serve:
- Weekly or seasonal walkthroughs
- Small repairs, safety checks, and preventive maintenance
- Lawn, snow, and seasonal prep
- Visual documentation sent directly to you or your family
Key risks we prevent:
- Unnoticed leaks, frozen pipes, neglected maintenance
- Dangerous walkways or aging infrastructure
- Absence during critical events (storms, power outages, pests)
Your membership options:
- Residential Basic ($90/month)
- Residential Premium ($90/week)
We are your property’s quiet presence — when you’re home, and when you’re not.
Landlord Class: Your Investment Property
Who this is for:
- Local or remote owners with rental units
- Property managers representing landlords
- Families managing estates or inherited homes
Common property types:
- Duplexes, triplexes, and small multi-unit buildings
- Secondary suites
- Vacant rentals between tenants
How we serve:
- Maintenance monitoring between turnovers
- Service visits without tenant coordination stress
- Emergency response when tenants call (without waking you up)
- Vendor coordination, visual reports, and documentation for disputes
Key risks we prevent:
- Missed tenant complaints that escalate into damage
- Security deposit conflicts due to undocumented damage
- Seasonal negligence between renters
How this is classified:
- Most landlord-managed properties fall under Commercial Memberships due to their income-producing status and administrative overhead.
- However, we tailor the core service based on use — not just zoning.
If you make money from the property, we treat it like a business.
But we protect it like it’s still personal.
Commercial: Your Business Premises
Who this is for:
- Clinics, cafés, retailers, tradeshops, offices, municipal outposts
Common property types:
- Standalone storefronts
- Shared commercial blocks
- Industrial or light manufacturing units
How we serve:
- Facility walkthroughs and safety checks
- Snow, lawn, and exterior upkeep
- Vendor oversight and compliance documentation
- Emergency response and access for clients or deliveries
Key risks we prevent:
- Lost business from unsafe or unclean conditions
- Surprise inspections or insurance claims without documentation
- Downtime from neglected infrastructure (HVAC, plumbing, etc.)
Your membership options:
- Commercial Basic ($290/month)
- Commercial Premium ($290/week)
We act as your off-site facility manager — available, responsive, and accountable.
The Bottom Line: Classification Isn’t About Bureaucracy. It’s About Service Integrity.
We don’t charge more to be difficult.
We charge differently because each class of property has different stakes, rhythms, and consequences.
- A single-family home needs peace of mind.
- A rental unit needs third-party accountability.
- A business needs continuity and liability control.
We built Good Hands to serve all three — but never with a copy-paste approach.
So when Dani asks what type of property you’re calling about, she’s not just collecting data. She’s assigning the care model that will work best for your real-world context.
That’s how we prevent problems before they start.
That’s how we show up with the right service at the right time.
That’s how we honour every dollar you spend.
Because when everyone has a stake, no one drops the ball.
You’re in Good Hands.