Inside the Weekly Walkthrough
Preventing Problems Before They Start
Ben Beveridge | Good Hands | June 2025
The furnace wasn’t broken.
Not yet.
The pilot light was steady. The thermostat was responding. There was no alert. No cold spots.
But the smell was off. A faint sharpness in the air. Not gas. Not danger. But something that wasn’t right.
Alec caught it during a routine check at one of our Premium Members — a retired couple wintering in Arizona. Nice home. Well-kept. New water heater. Recent roof. No signs of stress.
But he paused at the furnace. Took an extra beat. Opened the lower panel. And there it was.
A slow, silent drip from a cracked line. Water pooling beneath the unit. Just enough to be dangerous. Not enough to trigger panic.
The Hidden Risk of Small Things
That single crack — smaller than a pencil lead — would have cost over $7,000 in damage if it had gone unseen for a month.
Here’s how:
- Mould risk in the floor cavity
- HVAC shutdown due to corrosion
- Emergency callout at off-hours
- Specialist visit for non-routine fix
- Loss of heat in -25° conditions
- Total furnace replacement if the main board got soaked
And the owners?
They’d have flown home to a cold house, frozen lines, or worse.
All from a small part no longer doing its job.
But we caught it.
We replaced the part that day.
Photographed the repair. Logged it in the ledger.
Updated the report.
And emailed the owners with a quiet line:
“No major issues. But good thing we checked.”
This Is the Power of the Walkthrough
Good Hands Premium Members get weekly walkthroughs — exterior and interior checks for anything unusual, unseen, or starting to slide.
Not because they expect disaster.
But because we do.
We check the basement.
We test doors and windows.
We listen for the hum of appliances.
We spot the cracks in caulking.
We check for rodents, ice dams, moisture, settling, sagging, warping.
We don’t wait for a phone call.
We don’t need instructions.
We know the rhythm of that property.
We’ve been there twenty times before.
We know how it looked last week — and what’s new today.
What We Catch (And What It Prevents)
Let’s make it plain.
In the last 90 days, our walkthroughs have caught:
- A sump pump float stuck in the “off” position — 6 days from basement flooding
- A snow-covered vent blocked — silent carbon monoxide hazard
- A freezer door unsealed — saved $600 in spoiled goods
- A shattered downspout — rerouted before water reached the foundation
- A tenant furnace switch flipped — heat restored before midnight
And in every case, the members never knew until we told them.
Because the whole point of care is that you don’t have to worry.
Why It Works
Walkthroughs aren’t just checklists.
They’re what happens when you combine:
- A standing schedule
- A known operator
- A logged history
- A profit-sharing model
- And a business designed to serve, not chase volume
That’s why Alec paused.
Not because he had a checklist.
Because he had a memory.
Of how that furnace sounded last time.
Of how that room usually smelled.
Of what normal felt like.
And that’s what saved thousands.
This Is the Model
We don’t solve problems.
We stop them from happening.
We don’t work harder.
We walk sooner. We walk regularly. We walk with eyes open.
That’s what Premium Membership buys.
And that’s what we deliver — every week.
This isn’t a pitch.
It’s proof.
Because when we say “Property Care You Can Count On,”
We mean the hose.
We mean the freezer.
We mean the furnace in February when no one else is there.
We built this system so that one day, when something should have gone wrong — it didn’t.
Because you were in Good Hands.