Running Good Hands
From Sign-Up to First Visit
Welcome to the new series.
This isn’t marketing. This is operations. This is what happens inside the system we built for property owners who don’t want to chase contractors, guess schedules, or pray someone shows up.
You’ve already heard what Good Hands is: a membership-based property care system. Now we’ll show you how it runs — exactly what gets done, who does it, and what you can expect every time we touch your property.
And at the centre of it?
Dani.
When you sign up, the first person who will reach out to you, guide you through the intake, set your property profile, coordinate your first visit, and begin the full documentation process — is Dani Mahussier. She’s the voice behind the system, the mind behind the schedule, and the one you’ll most likely talk to when something needs doing.
This is how it starts.
Step 1: The Intake
Once you apply for membership, Dani collects everything we need to build your care profile.
- Your contact details
- The address and nature of your property
- Type of membership you’re choosing (Residential Basic, Premium, etc.)
- What’s going on right now — any issues, any concerns, any “I’ve been meaning to call someone” items
If you’re not sure what level of service you need, Dani will walk you through the options. And if you’re outside our zone or our model, she’ll say so. We do not accept clients we can’t serve well.
Step 2: Property Setup
Before we do any work, we get our system ready.
Dani will confirm:
- Access instructions (lockbox codes, garage codes, keys)
- Property layout and any known trouble spots
- Seasonal requirements (snow, lawn, storm cleanup, etc.)
- Your preferred visit days and contact method
This creates your initial record — which will be updated and expanded on every visit by our field team.
Step 3: First Walkthrough
Then we visit.
The first walkthrough is comprehensive. We don’t just look at what’s broken — we study the whole property.
- Exterior condition, signs of wear, drainage, rooflines, eaves
- Entry points, windows, thresholds, decks, steps
- Any detached structures, garages, sheds
- Interior walkthrough (with your permission), looking at plumbing, HVAC, major systems
- If you’re not home, we record everything for you
Photos are taken. Notes are made. Preventive items are flagged. And you get a full written report, usually within 48 hours.
Step 4: Service Schedule
After the walkthrough, we set your cadence.
- Basic members are slotted for seasonal check-ins
- Premium members go into the weekly care route
- You’ll receive reminders, summaries, and direct texts when action is needed
From here on out, you don’t have to worry about whether something is being checked — you’ll know.
Step 5: Escalation and Emergencies
Once you’re in the system, we’re your first call.
If something fails, breaks, leaks, or stops — you don’t scroll Facebook or post in a community group. You text Good Hands. And we respond.
If it’s within our scope, we solve it.
If it’s not, we coordinate.
If it’s urgent, we escalate — immediately.
And it’s all tracked. Every hour, every invoice, every outcome.
Why This Series Exists
Because too many people still think “property services” means calling a plumber who might show up. Or hiring a teen with a shovel. Or leaving your house empty all winter and hoping nothing goes wrong.
That’s not Good Hands.
This series will take you inside the systems, the protocols, and the real people who make sure your property is protected. This is a care utility. Built backwards. Engineered for margin, accountability, and peace of mind.
And it all starts with Dani.
Your intake is open.
Your walkthrough is scheduled.
Your system is live.
You’re in Good Hands.